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Author: Elder Services Of Okaloosa County |

Twin Cities Pavilion
Crestview Manor


In accordance with SB 988, the facilities guarantee Florida families the fundamental right to visit their loved ones who are receiving care as well as the right to be hugged by their loved ones.

The facilities will allow for in-person visitation in all the following circumstances, unless the resident objects:

  • End-of-life situations.
  • A resident who was living with family before being admitted to the facility's care is struggling with the change in environment and lack of in-person family support.
  • A resident is making one or more major medical decisions.
  • A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
  • A resident needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
  • A resident who used to talk and interact with others is seldom speaking.

Additionally, the facility allows a resident the option to designate a visitor who is a family member, friend, guardian, or other individual as an essential caregiver. In-person visitation shall be allowed by the essential caregiver for at least two hours daily in addition to any other visitation established by the Facilities.

Visitors may visit their loved ones any day of the week. We do ask that visitors consider the resident's need to rest and plan visits between the hours of 8:00 AM and 4:00 PM. For the safety of residents and staff, doors are secured in the early evening hours. Entry may be granted by noticing staff in the later hours.

The facility will post publicly procedures for infection control to include handwashing and the use of approved hand sanitizer. An infection control "station" will be established at the front entrance. Staff will monitor visitors for compliance and provide direction and guidance. The most current written information will be available to all visitors.

All visitors will complete a health screening upon arrival. Staff will advise visitors of the need for protective equipment as well as compliance with the most current health advisories.

The number of visitors will be dependent on several factors: Number of residents in house, number of infected residents, location of visit (resident room vs. common area), and regulatory recommendations. Staff will remain updated on the most accurate information as it pertains to the specific crisis.

The Facility Director will be responsible for staff adherence to visitation policies and procedures.

Consensual physical contact shall be allowed between a resident and a visitor.

If you feel you have been met with resistance when attempting to visit with loved ones, you may file a complaint with the Agency for Health Care Administration (AHCA) fur further review and action online at or call their dedicated phone line for visitation related complaints 888-775-6055.